If you are not completely satisfied with your order, you can return them to our office location for a refund up to 50 days after your purchase (paints dry out after a few months so unfortunately, we can't offer a longer return period).
**IMPORTANT: To begin the return process, please Contact Us with the following information:
- The order number included in your order confirmation email
- The email address used to place the order
- The FULL name and address of the purchaser
- Your purchase date
Returned items must be in the same condition in which you received them. Unfortunately, we cannot offer refunds for partially completed paintings.
You will be responsible for paying for your own shipping costs for returning your item.
We are unable to offer refunds if you:
- Entered the incorrect address/insufficient address
- Have a dead package/dead mail because you did not pick up your package from your post office/parcel locker etc.
- Placed the incorrect email address, as we are unable to contact you properly.
- You do not respond to our emails regarding which photos to use for your order.
- Did not receive your kit at the time you have expected it (e.g. for a gift) because we have no control on the shipping times. As custom clearings and delayed logistics play a huge part in overall shipping time and we ship overseas.
In the cases listed above, we will be glad to offer you a new kit to an address provided by you. We cannot give you a refund for your order, as we have already incurred costs for your personalized product and shipping.
If the package is returned, we will charge a $15 handling fee for each additional shipment.