Paint Your Photos
- Canva Material
- Pre-printed numbered 100% finely woven linen canvas. Great pigment absorption and easy to color.
- Oil Painting Dye
- Numbered acrylic-based paint set. No mix required, non-toxic, and environmentally responsible. Safe for kids and pregnancy.
- Paint Brushed
- Set of 3x standard paint brushes (1x small, 1x medium, 1x large).
- Hanging Kit
- Including 2x screws and 2x non-track hooks.
- Reference print with the color key and color print of the canvas lines and numbers.
If you are not completely satisfied with your order, you can return them to our office location for a refund up to 50 days after your purchase (paints dry out after a few months so unfortunately, we can't offer a longer return period).
**IMPORTANT: To begin the return process, please Contact Us with the following information:
- The order number included in your order confirmation email
- The email address used to place the order
- The FULL name and address of the purchaser
- Your purchase date
We are unable to offer refunds if you:
- Entered the incorrect address/insufficient address
- Have a dead package/dead mail because you did not pick up your package from your post office/parcel locker etc.
- Placed the incorrect email address, as we are unable to contact you properly.
- You do not respond to our emails regarding which photos to use for your order.
- Did not receive your kit at the time you have expected it (e.g. for a gift) because we have no control on the shipping times. As custom clearings and delayed logistics play a huge part in overall shipping time and we ship overseas.
In the cases listed above, we will be glad to offer you a new kit to an address provided by you. We cannot give you a refund for your order, as we have already incurred costs for your personalized product and shipping.
If the package is returned, we will charge a $15 handling fee for each additional shipment.
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Frequently Asked Questions
Pre Sale Questions
We still offer free shipping handled by USPS regular service. The estimated delivery time to 15-30 days from dispatch. COVID-19 has affected international shipments big time since the number of international flights has been drastically reduced. Some orders may experience up to 2-4 weeks of delay.
If you need it urgently, we can offer rush-ship by DHL or FedEx, that need to pay more.
If you'd like to cancel your order, please get in touch, and we'll do so if it hasn't been shipped yet. You can email us with the subject CANCEL (order number).
Please, understand that if your order is in transit, we cannot stop it. You can always return it for a full refund.
If you have any issues with your order, please don't worry. Reach out. We will do our best to provide you with updates or solve any problem. Don't lose your cool. We are here.
USA: Between 8 - 20 days average (rush shipping 5-- 9 days)
Canada: Between 12 - 20 days average (rush shipping 5-- 9 days)
Europe: Between 12 - 30 days average (rush shipping 7-- 12 days)
Australia: Between 12 - 20 days average (rush shipping 7 -- 12 days)
All Others: Between 20 - 60 days average (rush shipping 10 -- 20 days)
Factors such as bottlenecks in shipping and delays at customs may impact delivery time. During peak season (Christmas), please make sure to order well in advance so you can receive your order on time. Additionally, fulfillment may be slightly delayed due to the number of orders received.
Yes, we do. And for free!
Bear in mind that certain countries present a risk of delay or even packet loss due to their economic or political situation, or lack of a developed logistics network (some countries in Latin America, Africa, and similar).
In these cases, your order may take up to 60 days to get to you due to a reason totally out of our control. We appreciate your patience.
We currently provide free shipping and standard shipping.
- Free shipping is always free no matter how big your order is :-) It usually takes 10-20 days depending on customs. On some occasions, it may take a bit longer (peak season or if the package is stopped for inspection, which is quite rare). Once the parcel is in the US, it is transferred to USPS that will handle the delivery.
-Standard shipping uses a unique China-US line that is already cleared for our products; therefore, no custom retentions will happen. Packages are directly sent to the FedEx hub in Los Angeles, and from there, parcels will move within the FedEx network until reaching their destination. For the East Coast, expect delivery in around 12-15 days from dispatch. For the West Coast, 7-10 days is usually enough. FedEx is also known for offering an excellent and professional service when handling deliveries. You can also arrange redelivery to a different address if you missed the delivery and many other features.
Most Asked Technical Questions
Our custom paint by numbers kits is trendy for a reason. They offer great results and high fidelity to the original photo in most cases if the picture provided follows 100% of our guidelines. They are super fun to do and great as gifts! Your custom kit contains everything you need to complete your painting:
➤ Pre-printed numbered 100% finely woven linen canvas. Our canvases are colored vs. traditional black and white canvases sold by other stores. This makes the painting process more comfortable and avoids any frustration. Small details matter!
➤ Numbered acrylic-based paint set. High-pigment solution. No mixing required. - Non-toxic and environmentally responsible. Safe for kids and pregnancy.
➤ Set of 3x nylon paint brushes (1x small, 1x medium, 1x large).
➤ Hanging kit, including 2x screws and 2x non-track hooks.
Bear in mind the points below:
➤ Since you are painting paint by numbers of a photo, the custom kit will look similar to the original picture but cannot be identical. That could be achieved with a canvas photo print - but then you don't get to paint it! The photo quality significantly impacts the result. Make sure you follow our recommendations for the best results. It is your responsibility to submit a suitable picture. If your photo is low resolution, does not have neutral lights, or has strong shadows/contrast, you need to understand that this will impact the result. When you request a sample from us, please don't take it as the final result but as a sketch. The level of detail achieved can vary depending on how complicated your photo is. Additionally, a 24x32'' canvas will fit more details than the smallest size 12x16''. Make sure that you read our recommendations for the best results on the custom kit product page.
➤ In most cases, the colors will be spot on. On others, specific colors may look different. The RGB 32 bit spectrum contains more than 16 million colors. We are synthesizing this into 24 or 36 colors. Our software matches colors and does the conversion to obtain the best result. This means that sometimes, some colors will be similar to the original photo ones but not the same. Unless the photo is very simple, it is simply not possible to match the colors 100%.
➤ If your photo is detailed, get a magnifying glass. Especially if you order a small canvas. Some tiny sections might be hard to see. That's why we recommend a 16x20" or larger for complex images.
➤ Complete your painting! When you get started, you may get the wrong impression that the custom kit does not resemble the photo or even that something is wrong. Some canvases require work to start seeing the big picture. Give it a try!
➤ Finally, make sure you submit a photo that fits the size purchased. For example, if you submit a rectangular photo but bought a square size, we will need to crop the image. We get tons of orders, and we cannot check each photo one by one to make sure it ticks all the boxes, so please, make sure you read the recommendations tab on the custom kits product page before placing your order and email us to request a free sample should you have any doubts.
Our full refund policy lasts 30 days. If 30 days have gone by since your purchase, and you did not upload your photo. You need to email us about canceling your order within those 30 days, so we can offer a full refund and you will receive your money back. But if you have not emailed about the cancellation within 30 days, regardless if you did not upload a photo. You are not eligible for a full refund.
If you uploaded a photo for processing you are not liable for any refund because this is a customized painting kit, so it can´t be used by someone else anymore. And we have used up our time and resources to process these kits.
Please note: In order to maintain our high standards, we are unable to guarantee Christmas delivery for Custom Paintings orders placed after November 10th. Custom orders (photo to painting) can take up to 6-9 weeks during the holiday period. They are certainly worth the wait!
Please note: We are unable to offer refunds for custom paint by numbers. Because these unique items are made manually with lots of time and effort and will not be useful for other people. We are also unable to offer full refunds to “Color Pop” and “Royal, noble and amazing pets” once these orders have been designed, regardless if they have shipped or not. This is due to the amount of time it takes to manually design and edits these orders, as they are unique and cannot be processed using a program. Learn More
All our Canvas by Numbers painting kits include the following:
➤ Pre-printed numbered 100% finely woven linen canvas.
➤ Numbered acrylic-based paint set. No mix required, non-toxic, and environmentally responsible. Safe for kids and pregnancy.
➤ Set of 3x standard paint brushes (1x small, 1x medium, 1x large).
➤ Hanging kit, including 2x screws and 2x non-track hooks.
You can buy your Paint By Numbers without a frame, or DIY Frame (easy installation within minutes) and Pre-stretched on Frame (frame already mounted) if available
First of all, note that there will always be a small difference because what you see on the website are digital colors and what you receive are real acrylic paints.
Second, some of our products display the original photo before converting it into a PBN kit. When purchasing a PBN, have a look at the image (you can even zoom in). The paint by numbers effect is easy to notice. If that particular product shows already paint by numbers photo, you can expect the result to be very similar.
If the PBN kit you want to purchase shows the original photo, we will send you the paint by numbers conversion of that photo. This means that the kit you receive will have some differences due to the digital sample vs. paint by number rendering.
We try to keep our catalog up to date, but since we have more than 500 kits, we use the original photo for some of them. Thanks for your understanding!